Dear Sir/ Madam,
I am Jennifer.
I have some problem with Office 365 - E1.
We bought license for Office 365 E1 ($8.00 user/month) yesterday. However, after paying fee, we cannot send email.
Once we send email, it is not delivered and we receive an email reply "Undeliverable: Delivery has failed to these recipients or groups:<<email>> Your message wasn't delivered because the recipient's email provider rejected it". (please see picture attached)
I contacted to Passorn - Microsoft Customer Service & Support, she gave me some guidelines as below:
1. Use the admin account to login to Admin Portal. 2. Click Admin icon to Admin Center. 3. In the left list, click Admin centers > Exchange. 4. Navigate to protection > action center, and if your account exists in the list, please release it.
However, we are stuck at step 4 because there is no account existing.
What should I do? How can I solve this problem?
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